Customer Service Representatives are available 24 hours, 7 days a week to take your questions, comments, and help with returns
Customer Service Representatives are available 24/7 to take your calls, answer your questions, and take your comments.
Each HexoFire product comes with a 30 Day Product Satisfaction Guarantee. If you are unsatisfied with your product in any way, you may return it within 30 days of the date you were charged for the product. To begin the return process, please contact customer service to receive an RMA number
Written Customer Inquiries
PO Box 1156 Squamish, Squamish, BC V8B 0A8
Frequently Asked Questions
Don’t see your question in the list below? Call one of our customer service agents at 1-844-867-5734 for quick and speedy service.
What are your customer service hours?
Our customer service representatives are available 24 hours a day, 7 days a week, 365 days a year.
What is your phone number or email address?
Our customer service representatives can be reached by phone at 1-844-867-5734
What methods of payment do you take?
We take payment through both Visa and MasterCard
My package hasn’t arrived, should I be worried?
Orders are shipped with a tracking number, which will be sent to you in a shipping confirmation email. If you haven’t received your email please check your junk mail, or contact one of our customer service representatives by phone (1-844-867-5734) for more help.
Packages usually arrive within 3-5 business days. For slow delivery, please contact our customer service agents, who can issue you an extension of your trial. Please review our Terms and Conditions for more information.
What is your return policy?
All products are covered under our 30-Day Product Satisfaction Guarantee. If you are unsatisfied with your product in any way, simply call Customer Service at 1-844-867-5734 to get an RMA number and instructions on how to send your product back for a full refund (less S&H).
What is the 30-Day Product Satisfaction Guarantee?
If for any reason you are unsatisfied with your Product purchase, you may contact customer service at 1-844-867-5734 within 30 calendar days from the date you were charged for the Product to arrange a return (even if the Product is open). Once we have received your Product return, we will issue you a refund for the cost of the Product (less S&H). This is our 30-day product satisfaction guarantee.
I ordered the trial but changed my mind – can I cancel, and how?
Yes, you can cancel at any time during your 14 day trial and will receive no future shipments or billing. To cancel, just call one of our customer service representatives (1-844-867-5734).
I’ve ordered the trial, used a few doses, and don’t want it – can I still return it?
It’s important to us at HexoFire Labs that all our customers are completely satisfied with their purchase. You can return any product you’ve ordered within 30 days of purchase for a full refund (less S&H), even if the bottle is empty. You are responsible for paying the return shipping cost.
How do I return my product?
If you would like to return your product, please contact one of our customer service representatives by phone (1-844-867-5734) and we will be happy to provide you with a Return Merchandise Authorization (RMA) number and give you instructions for returning your product. Items returned without an RMA number or marked Return to Sender will not be issued a refund.
When should I take the product?
Serving details appear on the bottle of your product. Please review those instructions when taking any HexoFire Labs products.
What will happen if I stop taking the product after a few weeks of use?
There will be no negative effects if you stop taking the product, unfortunately you will also not see the benefits of continued use.
I want to change how often I get my shipments – how can I do this?
We would be happy to discuss your shipment schedule with you. If you would like to discuss delaying a shipment, please contact one of our customer service representatives by phone (1-844-867-5734).
Do I need to go to the gym to see results?
Yes, taking your HexoFire Labs product in combination with exercise and a good diet is the best way to achieve your fitness goals.
I have a medical condition/I’m pregnant/I take regular medications – can I take the products?
Our products contain quality ingredients that are considered safe for human consumption. Before beginning any exercise or supplementation regime, you should always consult your medical professional to ensure that the product is right for you.
Are the products FDA or Health Canada Approved?
Dietary supplements sold in the United States are not subject to pre-market approval. However, all HexoFire Labs supplements are manufactured in facilities that abide by GMPs and follow the guidelines enforced by the FDA.
Natural Health Products sold in Canada are subject to pre-market approval. All HexoFire Labs products in Canada have been granted a license and meet the regulations enforced by Health Canada.