Effective Date: May 15th 2018
Any and all references to “us”, “our” or “we” refer to HexoFire Labs.
Any and all references herein to “Product” refer to the product HexoFire Delta Prime and HexoFire Nitric Oxide.
You must be at least 18 years of age (or the age of majority in your jurisdiction of residence) to place an order. We reserve the right to update these Terms and will provide notice of any such updates by posting a new effective date at the top of these terms.
WHEN YOU WILLINGLY PLACE AN ORDER THROUGH THIS WEB SITE OR ANOTHER APPLICATION OR DEVICE ON WHICH THESE TERMS APPEAR, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS STATED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PLACE AN ORDER.
1. PLACING A ONE-TIME PRODUCT ORDER
One-time purchase offers may be made available to you on a non trial basis. When you place an order for a non trial Product, we will charge the credit or debit card you provide according to the payment amount specified on the order page.
Charges may include the cost of the Product and a non-refundable shipping and handling fee. All dollar amounts are stated in U.S. dollars. Prices are subject to applicable taxes. Please refer to Section 4 below for information about our return, product satisfaction guarantee and refund policies applicable to your order.
Included with your non-trial order, we may also occasionally include gifts, rewards, promotional offers, or other materials collectively “Promotional Goods” related to the Product or us. These items are presented to you at no additional cost and therefore carry no monetary return or resale value. Returns of non-trial Promotional Goods will be evaluated on a “case by case” basis and are subject to exchange only.
2. TRIAL ORDERS
We may offer a Product to you on a 14-day trial basis, subject to the terms described here.
USA/CAN: We allow three (3) calendar days for shipping the Product to you. Thus, the 14-day trial period begins three (3) calendar days after the date that you place your order.
You may extend your trial period due to slow postal delivery or reasonably delayed pickup by calling our customer service department at the number outlined below. We do not guarantee arrival dates or times. The 14 day trial period is calculated in calendar days, not business days.
When you place your trial order, we will charge the nonrefundable shipping and handling fee specified on the checkout page to the card you provide at checkout. The nonrefundable shipping and handling fee varies by country. All dollar amounts are stated in U.S. dollars. Prices are subject to applicable taxes, and may be subject to applicable exchange rates depending on the Country from which you placed your order.
If you forgot when you placed your order or when your trial period is scheduled to end, please contact our customer service department or refer to your email confirmation, which includes the date that you ordered the Product.
If you do not contact customer service to cancel your account before the end of the 14-day trial period, we will charge $89.75 USD for HexoFire Delta Prime and/or $84.75 USD for HexoFire Nitric Oxide the day after the trial period ends to the card you provided at checkout. You will also continue in our recurring shipping program.
Included with your trial order, we may also occasionally include inserts or gifts “Promotional Goods” related to the Product or us. These items are presented to you at no additional cost and therefore carry no monetary return or resale value. Returns of trial Promotional Goods will be evaluated on a “case by case” basis and are subject to exchange only.
3. RECURRING SHIPPING PROGRAM
If you participate in the trial offer and choose not to contact customer service to cancel further shipments before the end of the trial period, our recurring shipping program will ship you a fresh one-month supply of the Product beginning about forty-eight (48) calendar days after you place your trial order and approximately every thirty (30) calendar days thereafter. When each supply ships, we will automatically charge $89.75 USD for HexoFire Delta Prime and/or $84.75 USD for HexoFire Nitric Oxide to the same card you provided when you signed up for the trial offer.
You may cancel your enrollment in the recurring shipping program at any time by contacting customer service. See customer service contact information below.
BY PLACING YOUR ORDER FOR OUR TRIAL OFFER, YOU AUTHORIZE US TO CHARGE FEES FOR THE RECURRING SHIPPING PROGRAM TO THE SAME CARD YOU USED WHEN PLACING YOUR TRIAL ORDER (OR TO ANY UPDATED ACCOUNT INFORMATION), UNLESS YOU CANCEL YOUR ACCOUNT.
You may contact customer service to change your payment or subscription method at any time. See customer service contact information below.
4. RETURN, PRODUCT SATISFACTION GUARANTEE, AND REFUND POLICY
Our goal is to ensure you are completely satisfied with your purchasing experience. Depending on your reason for the return of the Product, we have made the below options available to you:
i. Refund – If for any reason you are unsatisfied with your Product purchase, you may contact customer service within 30 calendar days from the date you were charged for the Product to arrange a return according to the procedure outlined below (even if the Product is open). Once we have received your Product return, we will issue you a refund for the cost of the Product (less S&H). This is our 30-day product satisfaction guarantee.
ii. Replacement – If you ordered a Product, and it arrives with shipping damage or after the Product expiration date we will replace the Product right away free of charge.
Returns of Promotional Goods that you have received from us at no charge will be evaluated on a “case by case” basis and are subject to exchange only.
We do not accept returns or provide refunds for Products that you received more than thirty (30) calendar days ago.
Product returns must be made using the Return Merchandise Authorization “RMA” procedure outlined below. RMAs can only be issued within thirty (30) calendar days of the Product purchase date. To initiate a Product return or replacement, please contact customer service by e-mail or phone at the number outlined below.
To obtain an RMA number and instructions for returning your Product, please call customer service (available 24 hours a day) at:
You may alternatively send an email to [email protected]
For all returns, you must write the RMA number clearly on the outside of your return package and send the return shipment to the following address. We will not accept returns that do not have an RMA number clearly written on the outside of the package. We will not accept return packages marked “Return to Sender.”
United States Customers Return To:
Attn: HexoFire Labs Returns Department
P.O. Box 61553
Savannah, GA 31420
ALL SHIPPING AND HANDLING CHARGES ARE NON REFUNDABLE. YOU ARE RESPONSIBLE FOR ALL RETURN SHIPPING AND HANDLING CHARGES WHEN SENDING THE PRODUCT BACK TO US FOR RETURN.
THERE IS NO RE-STOCKING OR RETURN PROCESSING FEE CHARGED BY US FOR ANY RETURNS.
If you decide to return your Product, your return package must be received at the return address specified above within sixty (60) calendar days after you receive the RMA number. If we do not receive your return package within that time period, the RMA number will expire and your Product will no longer be eligible for return.
Please note that return shipping times will vary depending on the shipping service used. Once we have received your package, please allow 1-2 business days for your return to be processed.
Refunds also take 1-2 business days to process. The credit will be posted to the original credit card that was used for purchase and may take up to thirty (30) days to appear on your statement after the refund has been processed. In the event that an electronic refund is unsuccessful a refund check may be issued.
B. Trial Policy
If you sign up for a 14 day trial offer, and want to avoid the charge of $89.75 USD for HexoFire Delta Prime and/or $84.75 USD for HexoFire Nitric Oxide at the end of the trial period for the trial supply, you must call customer service before your trial period expires and cancel your account.
C. Recurring Shipping Program – After the Trial Period
You can cancel your account at anytime after the trial period by calling customer service. When you choose to cancel your account you will no longer receive future Product shipments or associated charges.
5. CUSTOMER SERVICE
To cancel your account and avoid further charges for the trial shipment and/or to cancel enrollment in the recurring shipping program, or to otherwise contact customer service, please call
Customer service is available by telephone 24 hours a day, 7 days a week. You may also email our customer service department at [email protected]
7. LIMITATION ON LIABILITY AND DISCLAIMER OF WARRANTIES
By placing a trial order, or participating in the recurring shipping program, you agree that we and our owner(s), parent, subsidiaries, affiliates, agents, representatives, and employees will have no liability whatsoever for any injuries, losses, claims, damages or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, resulting from any use of the web site or other application, the trial offer, the recurring shipping program, or any product or service offered on this web site or application, any failure or delay by us in connection with the web site or application, the trial offer, the recurring shipping program, or any product or service offered on this web site, the performance or non-performance of the web site or application, the trial offer, the recurring shipping program, even if we have been advised of the possibility of damages. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, communications line failure, theft or destruction, or unauthorized access to, alteration of, or use of your information. Notwithstanding this disclaimer, if we are found liable for any loss or damage which arises out of, or is in any way connected with, any of the occurrences described in this paragraph, then our liability will in no event exceed, in total, the sum of $100.00.
We make no warranty of any kind regarding the web site, the trial offer, the recurring shipping program, or any product or service available on this web site, each of which is provided on an “as is” and “as available” basis. We expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. We are not responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to the web site or application, the trial offer, the recurring shipping program, or any product or service offered on this web site, including without limitation that they will be error-free, or as to the accuracy, completeness and timeliness of any content or information distributed with respect to them. SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY AND DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMERS AND LIMITATIONS ABOVE MAY NOT APPLY TO YOU.
8. DISPUTE RESOLUTION
If a dispute should arise between you and us, we want to provide you with a resolution that is time efficient, cost effective and of neutral means using our customer service. Almost all customer disputes can be resolved to the customer’s satisfaction by using our customer service reachable by e-mail at [email protected] or by telephone at
If your dispute cannot be resolved using our customer service, these Terms describe how we shall proceed.
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST HEXOFIRE LABS IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
IF YOU HAVE ALREADY PURCHASED A PRODUCT AND YOU DO NOT AGREE TO THE FOREGOING TERMS, YOU MUST TELL US IN WRITING AND RETURN THE PRODUCT TO GET A REFUND.
9. GOVERNING LAW
These Terms shall be construed and enforced solely in accordance with the laws of the Province of British Columbia, Canada, as applied to agreements entered into and completely performed in the Province of British Columbia (without regard to conflict of law principles). The state or local courts in the Province of British Columbia will have exclusive jurisdiction and venue over all controversies in connection with these Terms, and you hereby consent to such exclusive and personal jurisdiction and venue. Any claim you might have against us must be brought within two (2) years after the cause of action arises, or such claim or cause of action is barred. In addition, you agree to waive any right to a jury trial in connection with any action or litigation in any way arising out of or related to these Terms.
You also acknowledge and agree that any applicable state law implementation of the Uniform Computer Information Transactions Act (including any available remedies or laws) shall not apply to these Terms and is hereby disclaimed. A printed version of these Terms and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent as other documents and records originally generated and maintained in printed form. Please contact us if you wish to receive a printed copy of these Terms.
If any provision of these Terms is held to be invalid or unenforceable, that provision shall be construed consistent with applicable law, and the remaining provisions shall be enforced.
11. ENTIRE AGREEMENT
These Terms make up the entire agreement between HexoFire Labs and you relating to your use of the Product. These Terms replace any prior understandings or agreements (whether oral or written) regarding the Product(s).
12. CONTACT US
You may contact us by e-mail at [email protected] or in writing at
Attn: HexoFire Labs,
PO Box 1156 Squamish
Squamish, BC V8B 0A8
You may also contact us by phone (24 hours a day, 7 days a week) at